Home healthcare services by providing healthcare and social care providers for our customers at home or healthcare premise. 

• Medicare: Doctor, Medical Assistant, Nurse and Phlebotomist

• Buddy:  Caregiver, Companion and Peer Support
• Therapy: Physiotherapist, Speech Therapist, Sport Therapist and etc.
• Mobility:  Ambulance and Van with Hydraulic Lift (non-emergency)

• Home-Based Care Training
• Public Training

• Corporate Training
• Caregiver Training

• Health Outreach:  Organize subsidized Neno Healthcare services to the B40 targeted beneficiaries.
• Empower B40:  Organize caregiver training program for the B40 community and provide them with a platform as gig worker to gain income as caregiver.

• Live-In Service for 24 hours a day / 7 days a week
• Home Help / Home Maker service for house chores or tasks to maintain the household ie meal preparation, laundry, grocery shopping, and other housekeeping items. 

Customer are able to view our services, its description and its prices in the eCommerce.

Payment can be made to our company by using Credit Card / Debit Card and Online Banking.

Payment can be made in full or deposit for service booking. Remaining payment will be in the form of instalments payments post-service.

The main point of contact for any of our services should go through us and customers / clients are prohibited to share contacts and to engage directly with our healthcare / social providers.

We provide a one-time service as well as package.  Service / Care subscription packages are available to offset some of the cost. We have the right to change the prices as and when needed.

All services rate is inclusive of transportation fee, except for Health Companion and Mobility Service.

• Additional charges may apply for night shifts, weekend and public holidays.

• Tax charges are not included. 

• Transactional fee is being absorbed by Neno Sdn. Bhd. 

• Any additional service request made especially during the service appointment will be discussed and charged accordingly.

• Service appointment and necessary arrangement will only be considered confirmed and processed when a pre-payment / deposit / full payment is being made.  Remaining payment from service subscriptions, if any, will be in the form of instalments payments
• NENO Health Administration will be contacting customer / clients during business hour via call / email / text to further understand the care recipient’s need and service required from us.

• Upon receive of partial / full payment, any cancellation made by clients / customers will result in 30% non-refundable charge from the service fee. 

• However, in the case there is no service provider is available for the service, NENO will refund 100% of any pre-payment / deposit / full payment to clients / customers account within 30 days.

• Clients / customers can postpone the service appointment to another date and time with minimum notice to us at least 5 hours before the arrival of service provider at your door step. 

• New dates and times can be arranged within 3 months throughout the same year period, without any limitation to number of changes. After which the 3 months period ends, 30% non-refundable fee will be charged and the remaining payment, if any, will be returned. 

• Based on the cancellation and modification / postponement policy above, we will process 70% refunds within a period of thirty (30) days.

• Remaining 30% is non-refundable as resource coordination has been done and our service providers are already committed to the time dan date set.

To maintain the safety of healthcare and social care provider entering customers / clients’ home, the occupants and the community to adopt appropriate safety precautions such as the use of equipment such as hand sanitizer, masks and gloves, face shields and gowns, if necessary. 

You will be contacted by our Health Admin prior to visit to answer several questions related to Covid19 symptoms.

In the case of emergency, both service providers and / or customers / clients on-site are required to call 999 and provide first aid to the clients / care recipients.