As a social enterprise, Neno operates both commercial and social impact programs. By subscribing to our services, you are directly contributing to our social mission:

• Pay-For-Impact:  51% of Accumulated Profit goes to Social Mission in the form of subsidized healthcare for the targeted beneficiaries in Malaysia.

• 30% of Service Providers are Targeted Beneficiaries: One-third of Neno's gig workers come from the B40 community, where they are trained as service providers and empowered to earn an income through home caregiving and companionship services.

Providing healthcare and social care services at home or healthcare premise. 

• Medicare: Doctor, Medical Assistant, Nurse and Phlebotomist

• Buddy:  Caregiver, Companion and Psychotherapist

• Allied Care: Physiotherapist, Speech Therapist, Occupational Therapist, Dentist and etc

• Malay Traditional Medicine: Massage Therapist

• Mobility:  Ambulance and Van with Hydraulic Lift (non-emergency)

Providing healthcare and social care services at workplace and community. 

• On-Site Blood Test

• Medical Event Coverage

• Health Outreach: Organizing subsidized healthcare services for B40 beneficiaries.

• Empower B40: Offering caregiver training and providing a platform for gig work in caregiving.

Customers can view service descriptions and prices on our eCommerce platform.  Prices may be reviewed periodically. Any changes affecting ongoing services will be communicated at least 30 days in advance. For new clients, prices apply as published online at the time of booking.

We accept payments via Credit Card, Debit Card, Online Banking, and Cash Deposit Machine.

Full payment or a deposit between RM300 and RM4500 is required to secure your booking.

We offer both one-time services and packages, with transparent pricing published online via eCommerce.

All services rate is inclusive of transportation fee. Additional hour and additional KM charges will be made available for Health Companion and Travel Companion services only, if any.

We operate with transparent pricing, and clients will only be charged according to the published rates on our eCommerce platform. 

• 5 to 10 business days: Allied Care (Home Occupational Therapy, Home Speech Therapy and Dental Home Visit), NENO Buddy (Homecare, Companion, and Mobility services).
• 2 business days: Medicare (Doctor Home Visit, Doctor Tele-Consultation, Nurse Home Visit, Home-Based Care Training), Allied Care (Home Physiotherapy) and NENO Malay Traditional Medicine (Malay Traditional Massage).

• A 15% non-refundable administrative fee will be deducted from the deposit, and the remaining balance will be refunded.  For mid service cancellations, please refer to section 9.

• Rescheduling at No Extra Charge: Clients may reschedule their service at no additional cost if the request is made at least 48 hours before the scheduled service.  Rescheduling within 3 months is free; after 3 months, a 15% fee applies.
• Rescheduling Less Than 48 Hours: For rescheduling requests made less than 48 hours before the service, a 15% rescheduling fee will be charged.
• Service Provider Already En Route: If the service provider is already on their way or has arrived at the location, a 15% fee of the total service charge and the cost of the return trip will apply.

• Unavailability of Service Provider: If NENO cannot match a client with a service provider for the requested service, the client will receive a 100% refund.  Clients may also choose to be flexible by extending the matching process or adjusting the service start date.

• Refund Timeline: Refunds will be processed within fourteen (14) business days from the date of cancellation confirmation.

• NENO has the right to cancel or suggest postponement of service due to unforeseen circumstances that may arise, including but not limited to the unavailability of a service provider, and make alternative arrangements without prior notice. We hold no responsibilities for death, injury, illness, loss or damage of any property or belonging, financial loss resulting from unavailability and from the cancellation / postponement / rescheduling of service appointments made by any / both parties.

• NENO provider unavailability due to unforeseen circumstances.
• Client’s condition has escalated beyond home care capabilities (e.g., hospitalization, intensive medical needs).
• Violation of service agreement by the client or household members (e.g., safety concerns, harassment, non-compliance with care plan).
• Non-payment of service fees.

• Change in care requirements (e.g., no longer needing service, shifting to a different care provider).
• Dissatisfaction with service, despite attempted resolutions.
• Financial constraints or inability to continue payment.

• If NENO cancels the service due to service provider unavailability due to unforeseen circumstances and client’s condition has escalated beyond home care capabilities, clients will receive a prorated refund based on unused service days, minus a 10% administrative fee.
• If the client cancels midway, a 7-days notice is required. If less than 7 day’s notice is given, a cancellation fee equivalent to 50% of the remaining service period applies.
• In cases of immediate termination due to client non-compliance or safety concerns, no refund will be issued.

Our healthcare and social care providers use hand sanitizers, masks, gloves, and additional protective gear (e.g., face shields and gowns) to ensure safety.

A pre-visit health screening will be conducted to check for any Covid-19 symptoms.

In the case of emergency, please call 999 and provide first aid as necessary.