Home Care (Hourly / Daily)
Description:
Service is provided by Malaysian Trained Community Caregivers or Healthcare Providers.
Assist in Activities of Daily Living
- Positioning
- Meal preparation
- Eating
- Toileting
- Bathing
- Grooming
- Hygiene
- Oral Medication Consumption
- Simple Exercise
- Social & Emotional Support
Home Nurse Visit activities by Certified Healthcare Provider and / or Healthcare Students / Graduates (excluded for Community Caregiver Category).
Do not include Home Help / Home Maker services for house chores or tasks to maintain the household i.e. laundry, grocery shopping, and other housekeeping items.
Compulsory to go through assessment with a Doctor for a first time customer in order to identify and prevent in-home caregiving risks.
This service is suitable for :
- Flexible & On-Demand: Designed for clients needing temporary or occasional support—when and where it’s needed.
- Doctor’s Assessment & Tele-Consultation: Includes an in-person doctor assessment, or a convenient tele-consultation if recent medical records are available.
- Minimum 2 Hours: Book as needed, with a 2-hour minimum requirement.
- Urgent Care Available: For urgent needs, we aim to arrange care within five business days.
- Convenient & Professional: Professional support tailored to fit your needs without a long-term commitment, ideal for families or individuals requiring short-term assistance.
Levels of Care:
1. Day-to-Day Assistance
- Provides help with daily activities like bathing, dressing, moving around, companionship, meal preparation, and reminders for medication.
- Focuses on improving comfort and well-being.
- This service is provided by Community Caregivers - School leavers, pensioners, single parents, women re-enter workforce, Return-To-Work (RTW), unemployed graduates, and targeted beneficiaries who are trained and fit-to-work.
- Provides help with daily activities like bathing, dressing, moving around, companionship, meal preparation, and reminders for medication.
- Offers supervised basic clinical care, such as medical equipment handling, basic wound care, monitoring vital signs, administering medication, and assisting with rehabilitation.
- Offers supervised Nursing Procedures (Limited), such as Naso-Gastric Tube Feeding, Basic Suctioning, Injection and Basic Catheter Care.
- This service is provided by Healthcare Students and Graduates – youth who are currently enrolled in or have completed healthcare programs accredited by the Malaysian Qualifications Agency (MQA) or certified by the Department of Skills Development (Jabatan Pembangunan Kemahiran, JPK), which issues the Sijil Kemahiran Malaysia (SKM), Diploma Kemahiran Malaysia (DKM), and Diploma Lanjutan Kemahiran Malaysia (DLKM). These individuals have received formal training in healthcare support and are certified to deliver services within their scope of practice. They may be unemployed, gig working, or newly entering the workforce, providing moderate clinical support and patient care as per their training and certification.
- Provides help with daily activities like bathing, dressing, moving around, companionship, meal prep, and reminders for medication.
- Delivers full medical and non-medical care, including health check-ups, wound care, giving medications, tracking vital signs, catheter change, injection, bed sore dressing and patient education.
- Suited for clients with complex medical needs, involving skilled care and emergency readiness.
- This service is provided by Healthcare Provider - Certified Nurse / Medical Assistant with certified practitioner licensing from Nursing Board Malaysia (NBM) / Malaysian Association of Medical Assistants (MAMA) / Malaysian Medical Council (MMC)
- First Time | Assessment by Doctor Home Visit: This option is best recommended for for complete in-home care assessment and treatment.
- First Time | Assessment by Doctor Tele-Consultation: This option is best recommended for client with recent medical records.
- Repeat Booking | Without Doctor Assessment: This option is best for repeat service booking / regular client
Caregiving Duration Option:
Minimum 2 hours per Day
Maximum 12 hours per Day
Do not provide Night Shift
Do not provide Live-In service
Service rate for Home Care (Hourly / Daily) :
1. Day-to-Day Assistance
First Time | Assessment by Doctor Home Visit
- 1st 2 hours: RM475
- Next 1 hour: Additional of RM30 per hour
- 1st 2 hours: RM235
- Next 1 hour: Additional of RM30 per hour
Repeat Booking
- 1st 2 hours: RM115
- Next 1 hour: Additional of RM30 per hour
- Without home healthcare assessment by Doctor
2. Moderate Clinical Assistance
First Time | Assessment by Doctor Home Visit
- 1st 2 hours: RM495
- Next 1 hour: Additional of RM40 per hour
First Time | Assessment by Doctor Tele-Consultation
- 1st 2 hours: RM255
- Next 1 hour: Additional of RM40 per hour
Repeat Booking
- 1st 2 hours: RM135
- Next 1 hour: Additional of RM40 per hour
- Without home healthcare assessment by Doctor
First Time | Assessment by Doctor Home Visit
- 1st 2 hours: RM575
- Next 1 hour: Additional of RM80 per hour
First Time | Assessment by Doctor Tele-Consultation
- 1st 2 hours: RM335
- Next 1 hour: Additional of RM80 per hour
Repeat Booking
- 1st 2 hours: RM215
- Next 1 hour: Additional of RM80 per hour
- Without home healthcare assessment by Doctor
Rate inclusive of:
- Health Administration
- Gig Worker Management
- SOCSO Self-Employment Social Security Scheme Protection
- Access to e-Healthcare Record
- FREE Basic Caregiver Training for family carer who choose Assessment by Doctor Home Visit
Book a Free Tele-Consultation session / WhatsApp Chat with us to discuss available service or end-to-end home healthcare packages to offset some of the cost.
Terms and Conditions
Kindly read our Service Policy and Privacy Notice before subscribing to our services.
Service fulfillment at the client's location within 5 business days after payment.
Only with full payment the appointment will be confirmed and processed.
Any postponement of service appointment must be at least 5 hours before the arrival of the service provider.
Any cancellation made by clients will result in a 30% non-refundable charge from the service fee.
By subscribing to our services, clients are contributing directly to NENO Social Mission.
NENO Social Mission:
51% of accumulated profit from paid services and products in NENO eCommerce goes to Social Mission.
One third or 30% of NENO gig workers are from targeted beneficiaries from the B40 communities. They are trained and empowered to become community caregivers and generate income from the service to the clients.
For any enquiries, you may chat via WhatsApp with our Health Admin at NENO Hotline.
Service Policy
- Payment TermFull Payment / Installment
- Refund TermNon-Refundable
Service
- Service ProviderSocial Care (Trained Community Caregiver and Companion)
- MediumHome Visit
- DurationVaries
- Service / Care PackageAvailable
- Pay-For-ImpactMore than 50% of Social Care provider are from NENO Social Mission Targeted Beneficiaries
